Reference

Terms Conditions That Govern Your Use of brocket

These Terms & Conditions set out the rules between you and us whenever you access brocket, hold an account, place a wager, or process a transaction through bKash, Nagad, or Rocket. We keep the language direct so you know exactly where you stand.

Account eligibilityPayment conditionsWagering rulesDispute processRegional availability

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How These Terms Apply to You

brocket Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening or maintaining an account on brocket you agree to every clause set out below. These terms form a binding agreement between you and us for as long as your account remains active. We may update these terms from time to time; when we do,

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the revised version takes effect once posted on this page. Continued use of your account after a revision means you accept the updated terms. If a change is material — for example a modification to withdrawal conditions or dispute resolution steps — we will notify you
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via the email or mobile number linked to your account. You are responsible for keeping your contact details current so you receive these notices. Eligibility to hold an account depends on your jurisdiction; we do not represent that our services are lawful in every location. If
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local law restricts access, you must not register or continue using the platform. Deposits and withdrawals processed through bKash, Nagad, or Rocket are subject to the respective provider's own terms and transaction limits. We do not control third-party processing timelines, though we initiate our side without
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unnecessary delay. Any promotional credit applied to your account carries its own conditions, stated on the relevant promotion page. Where a conflict exists between promotional terms and these general terms, the promotional terms prevail for that specific offer only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security, Data Use, and Your Rights Under These Terms

These six points explain how we protect your information, what we retain, and what you can request. Every action we take with your data ties back to a specific clause in these Terms & Conditions. We treat your personal and financial details with care and only process them for purposes outlined here.

Data Collection Scope

We collect only what we need to operate your account: identity details for verification, contact information for notifications, and transaction records for audit. We do not sell personal data to third parties outside our operational needs.

Cookie and Tracking Use

Cookies help us remember your session, language preference, and device. You can manage cookie settings through your browser. Declining non-essential cookies does not block account access, though some display preferences may reset.

Account Security Measures

Your account is protected by encrypted credentials and session timeouts. If you suspect unauthorised access, lock your account immediately via the security tab and contact us. We will freeze activity while we investigate.

Data Retention Period

We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. Transaction records linked to bKash, Nagad, or Rocket are kept for audit and dispute resolution purposes.

Your Right to Request Changes

You may ask us to correct inaccurate personal details, export your data, or close your account entirely. Submit a request through live chat or email. We process corrections within a reasonable timeframe and confirm completion to you.

Who to Contact for Data Concerns

Direct any data-related question to our support team via the same channels listed above. Mention that your query is about personal data so it reaches the right internal team. We aim to acknowledge data requests promptly.

CONTACT FOR TERMS QUERIES

Where to Raise a Terms-Related Question

If something in these Terms & Conditions is unclear or you believe a clause has been applied incorrectly to your account, reach out through any of the channels below. We handle terms-related queries with priority because they often affect your balance or access. Keep your account ID ready when you contact us so we can pull up your history quickly.

Team online

Live Chat

Open the chat widget from any page on brocket. A support agent can walk you through any clause, confirm how a specific term applies to your transaction, or escalate a dispute if needed.

Email Support

Send a detailed message describing the clause in question and include your account ID. We respond to terms-related emails ahead of general queries because they often involve account restrictions or payment holds.

Help Centre

Our help section includes categorised articles on account eligibility, payment conditions, wagering rules, and dispute steps. Search by keyword or browse the terms category for quick self-service answers.

Common Questions About brocket Terms & Conditions

These answers address the questions account holders raise most often about our terms. If your situation is not covered here, contact support with your account ID and the specific clause number you need clarified.

Eligibility depends on your local law and eligible regions. We do not accept registrations from jurisdictions where our services are restricted. You confirm your eligibility when you complete the registration form and verify your identity.

We post updates on this page and notify you through the email or mobile number on your account for material changes. Continuing to use your account after a posted revision means you accept the new terms.

We may restrict, suspend, or close your account depending on the severity. Funds held in your wallet at the time of a breach are handled according to the dispute resolution section. We contact you before a permanent closure wherever possible.

Our terms govern the relationship between you and brocket. Transaction limits set by bKash, Nagad, or Rocket are imposed by those providers independently. If a deposit fails due to a provider limit, the amount is not debited from your brocket balance.

Start by contacting support with your account ID and a clear description of the issue. We log the dispute, investigate within the timeframe stated in our dispute resolution clause, and respond with a decision or request for further information.

Yes, but promotional conditions are stated separately on the relevant offer page. Where a promotional term conflicts with a general term, the promotional condition applies for that specific offer only. General terms cover everything else.

We keep transaction and verification records for a period required by applicable regulations. Personal details tied to your identity are retained for audit. You may request a summary of what is held after closure by contacting support.

No. Accounts are individual and non-transferable. Attempting to sell, share, or transfer your account to another person is a breach of these terms and may result in immediate closure and forfeiture of remaining balance.

If your account shows no login or transaction activity for an extended period defined in the inactivity clause, we may apply a maintenance fee or close the account. We send a warning notification before any action is taken.

We maintain an archive of prior versions accessible through our help centre under the terms category. Each version shows its effective date so you can compare changes over time and understand which version applied during a specific period.

Terms Conditions That Govern Your Use of brocket

Account Security, Data Use, and Your Rights Under These Terms

Data Collection Scope

Cookie and Tracking Use

Account Security Measures

Data Retention Period

Your Right to Request Changes

Who to Contact for Data Concerns

Where to Raise a Terms-Related Question

Live Chat

Email Support

Help Centre

Common Questions About brocket Terms & Conditions

01 Who is eligible to open an account under these terms?

02 Can brocket change these terms without telling me?

03 What happens if I breach a clause in these terms?

04 How do payment terms interact with bKash, Nagad, or Rocket limits?

05 How do I raise a formal dispute about my account?

06 Are promotional terms part of these general terms?

07 What data does brocket retain after I close my account?

08 Can I transfer my account to someone else?

09 How does brocket handle inactive accounts?

10 Where can I read the full text of previous term versions?

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