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How We Handle Your Privacy at brocket

We keep this straightforward. When you create an account, fund your wallet through bKash, Nagad or Rocket, or place a wager, we collect certain personal data.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we handle your information, want to request a copy of your data, or need something corrected or removed, these are the channels. Our team handles privacy queries with the same priority as account issues, so you will not be passed around or left waiting.

Team online

Live Chat

Open our site on your phone or browser and tap the chat icon in the bottom corner. Tell the agent your query relates to personal data and they will route you to the privacy handling queue without delay.

Email

Send your privacy request to our support email address. Include your registered phone number and a clear description of what you need — data access, correction, or deletion. We respond to privacy emails within a few working days.

Account Settings

Log into your account, head to the profile section, and you can update your phone number, email, and personal details yourself. For anything you cannot change directly, raise a request through live chat or email.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around a simple idea: collect only what we need, protect it properly, and give you control. Here is how that works across six areas that matter when you are using bKash, Nagad or Rocket to move funds and accessing the platform from your mobile device in eligible regions.

Encryption Standards

All data moving between your device and our servers travels through encrypted connections. Your payment details from bKash, Nagad or Rocket transactions are encrypted at rest in our systems, so even internal access requires specific authorisation.

Cookie Usage

We use cookies to keep you logged in across sessions, remember your preferred settings, and understand how you navigate the platform.

Account Security

Your account is protected by the credentials you set plus OTP verification sent to your registered mobile number. We never store your bKash, Nagad or Rocket PIN. If you spot unfamiliar activity, contact support immediately to freeze access.

Data Retention

We hold your personal data while your account remains active and for any additional period required under applicable regulations. After that, records are deleted or made anonymous. Transaction logs follow the same retention schedule as account data.

Third-Party Sharing

We share data only with payment processors that handle your bKash, Nagad or Rocket deposits and withdrawals, identity verification services, and authorities where legally required. We do not pass your information to advertisers or unrelated companies.

Your Rights and Requests

You can ask us for a full copy of the personal data we hold on you, request corrections, or ask for deletion. Submit requests through live chat or email.

Common Questions About Your Data and Privacy

These are the questions our support team handles most often regarding personal data. If your specific concern is not covered here, reach out through live chat or email and we will address it directly.

We collect your name, phone number, email address, and device information during registration. When you make your first deposit through bKash, Nagad or Rocket, we also record your transaction reference and the wallet identifier used for the transfer.

No. We never store your mobile wallet PIN. Payment processing happens through the respective wallet provider's secure system. We only receive a confirmation that the transaction succeeded or failed, along with a reference number.

Access to your data is restricted to team members who need it for specific functions — account verification, payment processing, or responding to your support requests. Internal access is logged and reviewed regularly.

Yes. Send a data access request through live chat or email with your registered phone number. We verify your identity first, then provide a structured copy of the personal information associated with your account within a reasonable timeframe.

Contact support through live chat or email and request account deletion. We will confirm your identity, then remove your personal data except where retention is required by applicable regulations. We inform you of any data we must keep and why.

No. We do not sell or share your personal information with advertisers, marketing firms, or any unrelated third party. Data sharing is limited to payment processors, identity verification partners, and legal obligations where applicable.

Transaction records are retained for the duration your account is active plus any additional period mandated by applicable regulations in your eligible region. Once that period ends, records are deleted or anonymised so they can no longer be linked to you.

Inactive accounts are subject to the same retention policy. If your account remains dormant beyond the period stated in our terms, we may contact you about closure. Upon closure, your data follows the standard deletion timeline described in this policy.

All communication between your phone browser and our platform is encrypted. Session tokens expire after inactivity, requiring fresh login with OTP. We recommend keeping your device lock screen active and not sharing your login credentials with others.

You can update your email, phone number and basic profile information directly in your account settings. For changes to verified identity documents or registered wallet details, contact support through live chat so we can verify the change securely.

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